Five agents, fifteen agents - same problem. Files get stuck in heads, in inboxes, in disconnected tools. Niti pulls everything onto one platform with clear ownership, full audit, and clean handovers.
A client emails. Two agents reply. Both think they have it. The third agent is on leave and has the supplier contacts.
Edits scattered across email threads, WhatsApp, and a shared Drive folder. The client got an outdated PDF, and nobody noticed.
A refund dispute escalates. You spend half a day reconstructing the timeline from chats and invoices instead of running the agency.
Every inquiry, itinerary, and invoice has one owner. When an agent goes on leave or leaves the company, transfer files in one move - history, attachments, audit trail come with it.
Every field on every record is logged. Old value, new value, who, when. Compliance conversations resolve themselves. New agents get up to speed by reading the trail.
Owner sees everything. Manager edits most things. Agent drafts. Viewer reads. Pin who can do what across inquiries, itineraries, quotes, invoices, suppliers, and clients.
Today's arrivals, this week's departures, who's where on what date. The whole agency's movement on one dashboard. No more digging through itineraries to know what tomorrow looks like.
7 users, 2,000 clients, 250 inquiries/month. Custom roles, priority support. Full product, no feature gates. The default for established agencies.
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